FAQ
Shipping
Q: How long will it take to receive my order?
A: Since our home decor pieces (like acrylic tabletop accents and crystal figurines) are handcrafted for uniqueness, production takes 3–5 business days. Once shipped, delivery typically takes 10–15 total days from order to arrival.
A: Since our home decor pieces (like acrylic tabletop accents and crystal figurines) are handcrafted for uniqueness, production takes 3–5 business days. Once shipped, delivery typically takes 10–15 total days from order to arrival.
Note: During peak seasons (e.g., holidays) or due to customs checks, delays of up to 5 additional business days may occur. While we work hard to meet timelines, we can’t be held responsible for delays caused by factors beyond our control (e.g., weather, carrier issues).
Q: Can I change my shipping address?
A: You may update your shipping address only if your order hasn’t shipped yet. Contact our team with your order number ASAP, and we’ll assist! Unfortunately, we can’t modify addresses once the order is in transit.
A: You may update your shipping address only if your order hasn’t shipped yet. Contact our team with your order number ASAP, and we’ll assist! Unfortunately, we can’t modify addresses once the order is in transit.
Q: What are your shipping costs?
A: Enjoy free standard shipping on orders over $39! For orders under $39, a flat rate of $7 applies.
A: Enjoy free standard shipping on orders over $39! For orders under $39, a flat rate of $7 applies.
Payments
Q: How do I use a discount code?
A: At checkout, enter your promo code in the “Promo Code” box and click “Apply.” Each code is valid for one use per customer.
A: At checkout, enter your promo code in the “Promo Code” box and click “Apply.” Each code is valid for one use per customer.
Q: What info do I need to complete checkout?
A: Our secure checkout only requires your shipping address and preferred payment method—quick and hassle-free!
A: Our secure checkout only requires your shipping address and preferred payment method—quick and hassle-free!
Q: What payment methods do you accept?
A: We accept major payment options, including PayPal, Visa, Mastercard, AMEX, Discover, Apple Pay, Google Pay, Shop Pay, Diners Club, and Meta Pay.
A: We accept major payment options, including PayPal, Visa, Mastercard, AMEX, Discover, Apple Pay, Google Pay, Shop Pay, Diners Club, and Meta Pay.