Shipping policy
Delivery Times
Our home decor pieces—like acrylic tabletop accents and crystal figurines—are crafted with care, and most are made to order. Here’s what to expect:
- Production Time: 3–5 business days (to ensure quality for custom and handcrafted items).
- Total Delivery Time: 10–15 business days from order to arrival (includes production + shipping).
Note: During peak seasons (e.g., holidays) or high order volume, delays may occur. We’ll email you promptly if your order is significantly delayed—thank you for your patience!
Order Updates & Tracking
- You’ll get an order confirmation email right after purchase.
- Once your decor ships, we’ll send a shipping confirmation with a tracking number (so you can follow its journey!).
- Need help? Reach out to support@aitenee.com — we’re happy to check your order status.
Shipping Options & Costs
- Free Shipping: On all orders over $39 (valid for most worldwide addresses; excludes remote areas).
- Standard Shipping: $7 flat rate for orders under $39.
Duties & Taxes
Import duties, taxes, or customs fees are determined by your country’s regulations—these are not included in your order total.
- Who Pays? These fees are the responsibility of the buyer.
- How Are They Collected? Typically, your local carrier will collect them upon delivery.
Aitenee is not responsible for customs delays or unexpected fees, as they vary by location. For details, check with your country’s customs office before ordering.