Frequently Asked Questions
Shipping
- We will process the order within 3-5 business days after payment.
- (Because the products are handmade and creative, each product is unique, so the production cycle is longer, please be patient.)
- Standard shipping: Within 10-15 business days.
- Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations.
- While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
- There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
- Orders above $39 USD, get free shipping! For orders under $39 USD, our standard shipping is a flat $7 USD.
Payments
- Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
- Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
- We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, and Meta Pay.
