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Payments

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WHAT SAFE PAYMENT METHODS ARE ACCEPTED?

We accept all of the following forms of secure online payments:

PAYPAL - The Fastest, Safest way to send money online.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on “Pay with Debit/Credit Card” and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

 

CREDIT CARD & DEBIT CARD DIRECTLY accept all major credit cards & debit cards.

The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.

Please note that Aitenee does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

 

APPLE PAY & GOOGLE PAY.

 

 

When you place an order with APPLE PAY & GOOGLE PAY, you will be redirected to the APPLE PAY & GOOGLE PAY payment page, where you can confirm your payment by logging in with your APPLE PAY & GOOGLE PAY
username and password.

A convenient, friendly way to pay. Learn more in our shopping FAQ. Also can contact our service mailbox.

Your payment information is handled safely during the course of your business with us.

About Klarna

Klarna is a world's renowned installment payment expert, and to provide a great shopping experience, our online store now supports Klarna installment payment. You can enjoy 4 interest-free equal installment payments. However, please note that Klarna has the final right to decide if you can enjoy the 4 interest-free equal installment payments. 

For more details, please refer to what-is-Klarna

Get support for Klarna, Please refer to: Klarna Customer Service:

https://www.klarna.com/us/customer-service/

A convenient, friendly way to pay. Learn more in our shopping FAQ. Also can contact our service mailbox.

Your payment information is handled safely during the course of your business with us.

Contact us: support@aitenee.com

 

Aitenee Price Match Policy

At Aitenee, we specialize in premium products designed to bring comfort, health, and joy to your beloved cats. We are committed to offering high-quality products, exceptional service, and fair pricing. To stay competitive and ensure our products remain popular, we may occasionally adjust prices. If a price adjustment affects your shopping experience, we’re happy to provide a price match to ensure your satisfaction.

Price Match Guarantee

If you find the price of an item you purchased on aitenee.com has dropped within 30 days of your purchase, you can request a price match. Simply provide your order number or registered email address for verification. Eligible requests will be processed within three business days, and the price difference will be refunded.

Guidelines and Restrictions

  1. Price Validity: The price match request must include current and valid pricing information. If we are unable to verify the price difference, the request may be declined.
  2. Product Consistency: The item must be identical, including brand, model, size, weight, color, and quantity.
  3. Shipping Costs: Price matches will factor in any shipping fees; if shipping is free, the shipping cost is considered $0.
  4. Eligibility: Price match requests are only available to customers within the United States.

Exclusions

  1. Items on clearance, newly launched products, special sales, or major holiday promotions (e.g., Black Friday, Cyber Monday).
  2. VIP member-exclusive discounted products.
  3. Items outside the 30-day price match window.
  4. Price Fluctuation Range: If the price difference is within 5%, we generally do not offer a refund. However, we will provide a detailed explanation of the reasons behind the price adjustment, such as changes in raw material costs, supply chain adjustments, or market competition. We appreciate your understanding.

Additional Information

At Aitenee, customer satisfaction is our priority. Our price match policy is designed to ensure a transparent and fair shopping experience. Thank you for your trust and support! If you have any questions, feel free to reach out to us.